Pesky Details

Refunds, exchanges and reschedules

The session fee is required at time of booking, this is to secure your session time as it is reserved exclusively for you and your family. Full-refunds are available up to 14 days before your scheduled session. Within 14 days of your scheduled session we can accommodate with a reschedule. 

 - Up to 10-days before your session/ordering meeting: We can reschedule you, the first time. After the first reschedule there is a 50% reschedule fee for every additional reschedule. Please note during holiday season (Sept 1st - Dec 23rd) we can only reschedule for a weekday session time. If you require a weekend session, a full session fee would apply.

 - Within 3-days of session/ordering meeting: Due to Sickness, it happens and we don’t want your germs. So no biggie, we’ll totally reschedule but will need to charge a second session fee. Please note, mini sessions are by availability only. Please note during holiday season (Sept 1st - Dec 23rd) we can only reschedule for a weekday session time. If you require a weekend session, a full session fee would apply.

Ivory Tree Portraits retains all copyright ownership of all images, with the exclusion of purchased digital images they may not be reproduced or duplicated for any reason without our express written permission. Unauthorized copies are subject to a $500 per image per incident penalty or $15k, whichever is greater. This includes digital scanning, posting to social media and any other reproduction.

All purchases including product, credits and gift certificates are non-returnable and non-refundable. Orders that are altered or cancelled once placed will result in an additional fee. Prices guaranteed for 30-days from date of session. All items ordered after that date will be charged at the current price. Ivory Tree Portraits cannot be held responsible for product damages incurred as a result of improper handling, dropping, framing or hanging. Prints should be hung away from moisture, temperature changes, and little fingers.

Are at the sole discretion of the studio and are not available for regretful hair or clothing choices.

Image Storage Length:
Ordered Images will be stored for a minimum of 12 months past the session. Images not ordered will be stored 30 days after your session and may incur a $150 un-archival fee, if applicable. We do require you to have purchased from all prior sessions before booking a new one.

Enter To Win Terms & Conditions
Ivory Tree Portraits Terms & Conditions

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. By entering an Ivory Tree Portraits Giveaway (each, a “Sweepstakes”), you will be bound by these Terms & Conditions and you acknowledge that you satisfy all eligibility requirements. Eligibility. Open to individual legal residents of the 50 United States or the District of Columbia who are the older of 18 years of age or the legal age of majority in their state of residence prior to the date of entry. Employees of Sponsor, Ivory Tree Portraits and any affiliates, and their immediate family members are not eligible to participate. Sponsor. The Sponsor is the individual or entity offering the Sweepstakes. Prize(s) and Winner Selection Method. Ivory Tree Portraits will award a prize to one or more individuals who enter at the Sweepstakes point of entry (“Sweepstakes Landing Page”) using the selection method identified below. Potential winner(s) will be selected at random from among all eligible entries received. Odds of winning depend on the number of eligible entries received. If you are a winner, an e-mail notification will be sent to you on behalf of Ivory Tree Portraits. Each winner will be responsible for paying income taxes and any other expenses incurred. Each prize will be awarded “as is” and without warranty of any kind, express or implied (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose). If you win a prize, you may not transfer, assign, or redeem the prize for cash. How to Enter. You may enter the Sweepstakes via the Sweepstakes Landing Page and follow the entry form instructions. Additional Terms. Sponsor, together with Ivory Tree Portraits, reserves the right to modify or cancel a Sweepstakes at any time. Sponsor and Ivory Tree Portraits are not responsible for: (a) lost, misdirected, late, or incomplete entries or for inaccurate entry information; (b) any operation or transmission error, theft, unauthorized access to, or alteration of, entries; or (c) damage to any computer or device resulting from downloading Sweepstakes materials. Sponsor, together with Ivory Tree Portraits, may disqualify any individual found to be: (x) tampering with a Sweepstakes; (y) violating these Terms & Conditions; or (z) acting in an unsportsmanlike or disruptive manner or with intent to threaten or harass any person. Incomplete and robotic, automatic, programmed or similar entries will be disqualified. No greater than the number of prizes stated on the Sweepstakes Landing Page will be awarded. If any errors occur in the selection of a potential winner, or if more prizes are claimed than specified, Sponsor or Ivory Tree Portraits may award the prize(s) by random drawing from among all eligible claimants. All prizes made available for a Sweepstakes may not be awarded in the event Sponsor or Ivory Tree Portraits does not receive a sufficient number of qualified and eligible entries for an applicable Sweepstakes. Miscellaneous. Each Sweepstakes is governed by the laws of the United States. By entering a Sweepstakes, you agree (for yourself and your heirs) that Sponsor, Ivory Tree Portraits, and each of their respective affiliates and agents, and any entity involved in any aspect of the Sweepstakes (all aforementioned parties are collectively, the “Released Parties”) will have no liability, and will be held harmless from and against liability, loss, injury or damage to property or person, including death, and reasonable attorney’s fees and court costs, due in whole or in part, directly or indirectly, by reason of the acceptance, possession, use or misuse of a prize or participation in the Sweepstakes, even if caused or contributed to by the negligence of any of the Released Parties. You agree that Sponsor’s decisions related to each Sweepstakes and all distribution of prizes are final. Each winner agrees that, by participating in a Sweepstakes, Sponsor, Ivory Tree Portraits, and their respective affiliates may use the winner’s name in any manner and in any medium for its promotional purposes without additional compensation, including posting in a winner’s list, except where prohibited by law, and Sponsor, Ivory Tree Portraits, and their respective affiliates may be required to disclose the winner’s address to state regulatory authorities.